Support Technician and Installer
Burli Software is a Vancouver-based software company that
designs, sells and supports desktop Windows software for the
broadcast industry around the world.
Burli is expanding the Asia-Pacific market and
has an immediate opening for a support and installation technician
in its Taipei office.
The job will be varied, interesting and involve some travel.
Primary responsibilities include:
·
Providing telephone and e-mail technical support to
experienced IT staff and engineers both during office hours and
occasionally after-hours on-call.
·
Installation and configuration of Burli’s software at
client sites or via remote computer connection. Some user and IT
staff training may be required. Will involve travel across the Asia-Pacific.
·
Helping to maintain and improve technical documentation,
company knowledge-base and online support resources.
The following skill set is required:
-
Excellent technical command of Windows PC systems and
networking, including domains and active directories.
Experience maintaining Linux systems an asset.
-
Strong working database administration knowledge,
especially for MySQL and MS SQL 2005/2008.
-
Excellent English communication skills suitable for
providing clear and helpful support over the telephone.
-
Excellent written English for providing e-mail support and
creating technical documentation. Experience in technical
writing, editing and proofing an asset.
-
Demonstrated ability and interest in learning new systems
and skills.
-
Confident public-speaking skills suitable for providing
classroom-style training to small groups of experienced IT
staff and/or novice software users.
-
Strong self-starter, able to work independently with a
minimum of direct supervision.
-
Ability to travel internationally on occasion as required.
-
Experience in broadcast journalism, broadcast software
and/or professional media hardware a definite asset.
-
Experience with software QA, programming and/or system
design an asset.
